# Returns & Exchanges We want you to love your outdoor space. If something isn’t quite right, we’ll help you return or exchange it—fast and fair. [Start a Return](/content/a/returnzap "Returns link"/index.html) [Contact Support](/content/pages/contact "Contact Us"/index.html) ### 30‑Day Window from delivery Eligible items can be returned within 30 days. ### Condition like‑new, original packaging Unused, undamaged, and properly packaged. ### Restocking 15% may apply Helps cover inspection and processing. ## Small Items & Accessories _Includes burners, fire glass, and other parcel-shipped accessories._ - Returns accepted within **30 days of delivery**. - Must be **unused, undamaged,** and in **original packaging**. - Start your return via our [Returns Portal](/content/pages/%7B%7B%20RETURNS_PORTAL_URL%20%7D%7D/index.html). Prepaid labels available for a small fee when applicable. Tip: Keep packaging until you’re sure your item is a keeper—it makes returns easier and safer in transit. ## Furniture & Fire Tables - Many pieces are **made-to-order** and **hand-finished**. - Returns accepted within **30 days of delivery** for items in like‑new condition (not damaged, stained, or modified). - If ABF covered the initial delivery, **return shipping and packaging are the customer’s responsibility**. - **Large shipments over 500 lbs** are not returnable due to size/customization. If damaged on arrival, please **refuse delivery** and contact us. - All returns are inspected on receipt. **Refunds are issued promptly** after inspection. | Item Type | Returnable? | Notes | | --- | --- | --- | | Standard furniture | Yes, within 30 days | Like‑new, original packaging | | Fire tables | Yes, within 30 days | Like‑new; customer pays return freight if initial ship was covered | | Shipments > 500 lbs | No | Refuse delivery if damaged; contact ABF | ## Replacement Cushions & Custom Items **Custom-made items** (replacement cushions, special-order fabrics, custom sizes) are **non-returnable and non-refundable** as they’re crafted just for you. ## Damaged in Transit - Sign deliveries **“pending inspection”** when possible. - Report any damage within **72 hours of delivery**. - We’ll replace damaged items promptly with the same product at **no additional cost** to you. If packaging is visibly compromised, take photos and note the damage with the driver before signing, or refuse delivery and contact us. ## Exchanges - Want to change color or style? Contact us **before your order ships**. - If we ship an incorrect item, we’ll exchange or credit it at **no cost**. - Use the [Returns Portal](/content/pages/%7B%7B%20RETURNS_PORTAL_URL%20%7D%7D/index.html) to request an exchange. ## Condition Requirements Items must be returned in **like‑new condition**, unused, and in their **original packaging**. Returns that do not meet these standards may not be eligible for a refund. ## Fees & Refunds - **Restocking fee:** **15%** may apply to help cover inspection and processing. - **Shipping charges** are non‑refundable. - For exchanges or store credit, **we may waive return label fees** when applicable. - Refunds are issued promptly once your return passes inspection. ### Non‑Deliverable Orders Orders returned due to undeliverable address, refusal, or missed delivery attempts are subject to **return shipping costs** and a **25% restocking fee**. ## Frequently Asked Questions How do I start a return? Use our [Returns Portal](/content/pages/%7B%7B%20RETURNS_PORTAL_URL%20%7D%7D/index.html) to begin. You’ll receive simple, step‑by‑step instructions and, when applicable, a prepaid label option for small items. When will I receive my refund? As soon as we receive and inspect your item, we process refunds promptly back to your original payment method. Your bank or card issuer may take additional time to post the credit. Can I exchange for a different color or style? Yes—please contact us **before your order ships**. If your order has shipped, you may return within 30 days and place a new order. What if my order arrives damaged? Report any damage within 72 hours and include photos. We’ll replace the item with the same product at no cost to you. ## We’re Here to Help Questions about your order? Our team is happy to assist. [Open Returns Portal](/content/a/returnzap "Returns Portal - All Backyard Fun"/index.html) [customercare@allbackyardfun.com](mailto:customercare@allbackyardfun.com) [1‑800‑451‑2550](tel:+18004512550) ABF reserves the right to refuse returns that arrive in unsatisfactory condition or fall outside the terms above. [1-800-451-2550](tel:1-800-451-2550) [customercare@allbackyardfun.com](mailto:customercare@allbackyardfun.com) 325 Interlocken Pkwy Suite 110-ABroomfield, CO 80021 All Backyard Fun is committed to providing our customers with superior service and responsiveness during their “boutique” like buying experience. Subscribe By submitting your email address you are agreeing to the Privacy Policy and Terms & Conditions. 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